Monthly Archives: October 2011

Managing Conflict

Dr. Cory Dodd

What Happens When We Do Nothing In an influential 1982 Atlantic Monthly Article criminologists James Q. Wilson and George L. Kelling put forth a ground-breaking proposition in what they called the “Broken Windows” theory.  In this thought-provoking investigation grounded in social psychology research the authors provide insights into common issues of in everyday life.  The…

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Where is the quality measure in health care?

Bill Griffin Post Pic

The internet, governmental agencies, hospital coalitions and independent quality rating agencies are bombarding the public with an assortment of quality ratings for hospitals and physicians.  While the intent is well meaning, it is time to pause and thoughtfully review what is measured and the potential misleading results and somewhat comical perversions. First, some measures include…

Climbing the Ladder in Education

Dr. Ram Nayar

…Is Not Easy When There Are Missing Steps The old cliché that we all heard over the years “adding fuel to the fire” is what I think I am doing now. My subject matter has been already covered in our site by Jim Kotas, Dr. Nicholas Markette, Lisa Jones, and Dr. Cory Dobbs eloquently. You…

Driving Online & Phone Traffic Over-the-Curb

Dr. John Mlinarcik

More about Personality (& Process) than Skill It’s no secret.  The automotive industry has been struggling when it comes to handling internet leads and phone-ups. As the hypothetical “UPs Bus” continues to run out of gas, our need to develop alternative methods of securing appointments and sales has become paramount. Having trained thousands of individuals…

Innovation: A Class, an Experiment, a Prescription for What Ails Us!

Gavriels Horn. Sponsored by Callbutton

Take two Gavriel’s Horn and call me in the morning! This may soon be the prescription for what ails the U.S. economy and our aging minds—it is about innovation. This “thought” could also be entitled “A tribute to my innovation class that flourished in this grand experiment!” So prominent is the concept of innovation that…

A Nurse, A Design class, A Trip to Rwanda . . . “You have to go help the children”

Linda Voyles - ASU

During a spring 2011 graduate school “immersion” session at Arizona State University (ASU), “Professor James” introduced himself to our Masters in Healthcare Innovation cohort. We had never met him before, but within 10 minutes we became very still, and watched with tears in our eyes as he showed us the Design School project for fall…

Compelling Connection Between Disease and Architecture

James Shraiky

When scholars ask me “what exactly do you do? What is your area of research?” I am often faced with strange reactions, wondering eyes and confused looks. My usual answer has always been “I am a health architect and built environments researcher”………. “What? Where did you go to medical school?” Is the most common response…

Life Lessons from Basketball: On Doing Nothing

May Busch

We are often told that the first thing is to “do no harm.”  What if doing nothing turns out to be harmful? I have always been afraid of doing something wrong, making a wrong move, committing an error.  There are times when I have felt literally frozen in my tracks or, worse yet, headed straight…

The Passing of an Iconic Intellect

Patrick Orr

“There’s a lot of things that are risky right now, which is always a good sign, you can see through them you can see to the other side and go yes, this could be huge, but there’s a period of risk that, you know, nobody’s ever done it before…When you feel like that, that’s a…

Putting The College Admissions Process In Perspective

Gavriels Horn

I am not one to brag, but as a high school senior in the process of applying to college, I often feel like I am tossing humility out the window.  Cataloguing grades and accomplishments and writing hundreds of 500-word essays in order to impress admissions officials is taxing, and it has caused me to reflect…